MAC, there are two ways to provide remote control of a system for assistance. Once the expert solves your problem, you can disconnect the remote assistance

The expert by clicking on the 'Take Control' button on top (a security feature). Note that you will need to share control of your system with Once connected, the expert will be able view yourĭesktop screen, control your mouse and chat with you side-by-side in the remoteĪssistance window. Your system via a secure remote connection by sending an email or by using You can invite an expert you know to connect to Window that opens up, click on the Remote Tab. To enable this feature, go to the Control Panel > System and in the PCs The Remote Assistance feature first appeared in Windows Both Windows and MAC have built-in remote assistance features that allow you to share control of your desktop/laptop remotely with an expert over the Internet, who can then examine and solve the issue. However, you can easily get help for common issues usingĪ remote connection. The way out is to either call a computer expert over or take the system to the

Us may have had our computer suffer from a hardware or software problem.

Mac remote assistance feature is called